Frequently Asked Questions

 

Will it cost me anything to register with SWAP Jersey?

No, registration is free

 

I have already registered with SWAP on the mainland, do I have to register with SWAP Jersey as well.

Yes you do

 

How do I register with SWAP Jersey?

1. On the home page click on “Create a new account”

2. Fill out the required details and click on “Register Account”                                             

3.You will then be sent a confirmation email requiring you to follow a link to activate your account. This email will also give you a Username and confirms your password. Your username is unique and must be used in all correspondence and must be quoted on all payments to SWAP

PLEASE ENSURE YOU CHECK YOUR SPAM/JUNK BOXES OR SET YOUR FILTERS TO ACCEPT E MAILS FROM  admin@jersey.swap-live.com   

4. Click on the link to activate your account, which is comprised of blue writing which is underlined.

5. Login using your username and password.

6. Register your dogs on the system by clicking on the Green Cross button next to “My dogs”

 Click “Add” to register the dog. Repeat for 2nd or 3rd dog etc.

Where it asks for “Registered Number” please insert either your dogs Jersey or Guernsey KC number if it is registered there or if not, your own Country’s  dog registration number or if not registered with either its microchip number. FOR SHOWS LICENSED BY THE GUERNSEY KC DOGS MUST BE REGISTERED WITH EITHER THE GUERNSEY OR JERSEY KC.

 

How do I enter a dog for a show once I have registered?

 1. From the home page enter your username and password and click “Login”

 2.  At the top of the page click on "Available shows"

 3. A list of available shows will appear and you can either view the “Show Schedule” or “Enter this show”

 4. If you wish to enter a particular show click “Enter this show” a list of classes will be displayed and a list of the dogs you have registered is displayed across the top.

5. If you wish to enter a particular class you must tick the box or alternatively click the enter all button which will enter your dog for all classes that it is eligible for and click “Proceed”.  Please note that by clicking the enter all button it may enter you for classes you may not wish to enter especially if there is a cap on the number of classes you may enter in a day, it is your responsibility to check you are in the correct classes. If the account holder is not the handler fill in the name of the handler in the available box                                                                                                         

6. You should now be at a page where you can enter your help details, list any Not for Competition Dogs and book any meals.

The total amount payable will be displayed in Euros and Pounds Sterling

You need to click on the show declaration before you click proceed.

7. You are now entered in the show.  You should receive a confirmation e-mail and you'll also be able to view any upcoming entries, offers of help, meals booked etc from "My Account"                                                                                                                      

8. How to pay for your entries and any meals booked is detailed below.

 

How can I pay for my entries?

(Please note these payment details are for online entries only. Details of how to pay for paper entries are contained on the entry form)

Payment for entries is required by the closing date of the show, however, if payment by cheque is chosen then, it must be RECEIVED within 3 working days of close of entry, please note that by entering this show you have agreed to pay for your entry, and if you wish to cancel you must do this before entries close. Non payment will not be accepted as a form of cancellation.. Similarly if any cheques presented are returned by the issuing bank as unpaid, those entries may also be cancelled, they may also be subject to an administration charge. It is recommended that if you intend to enter a show near to the closing date that payment is made by direct bank transfer to ensure payment is received in time. SWAP Jersey accepts no responsibility for any delays caused by the postal system.

Please note that on the final page of entering for a show the Pounds Sterling and Euro amount owed will be shown

 

IF YOU HAVE A U.K OR CHANNEL ISLANDS BANK ACCOUNT

By Direct Bank Transfer to our account

Sort Code 09-01-28  A/C Number 48302327

QUOTING YOUR SWAP LOGIN USERNAME

OR

By cheque. – PAYABLE TO “SWAP”   -PLEASE WRITE YOUR SWAP LOGIN USERNAME ON THE BACK OF THE CHEQUE WHICH SHOULD BE SENT TO SWAP c/o CLAN FURZE, CONCE MOOR, BUGLE, ST.AUSTELL, CORNWALL,       ENGLAND, PL26 8RT.


THE FOLLOWING ONLY APPLIES TO THE JERSEY EUROPEAN AGILITY FESTIVAL AND PAWS SHOWS
IF YOU HAVE A EUROPEAN EURO BANK ACCOUNT           

By Direct Bank Transfer to account

Credit Mutuel, Broons-Jugon, France. A/C Name A.Rees & C.Cullen.

Bank Identification Number (BIN) CMBRFR2BARK

International Bank Account Number (IBAN) FR76 1558 9228 0104 6958 0954 085

France RIB: 15589 22801 04695809540 85

QUOTING YOUR SWAP LOGIN USERNAME

OR

By CHEQUES IN EUROS  (France only) payable to A. Rees & C. Cullen. - PLEASE WRITE YOUR SWAP LOGIN USERNAME ON THE BACK OF THE CHEQUE WHICH SHOULD BE SENT TO SWAP c/o CLAN FURZE, CONCE MOOR, BUGLE, ST.AUSTELL, CORNWALL, ENGLAND, PL26 8RT

                                                                                                                      

More than one person in my household wants to register?

You can do this and you can have the same email address, but please note if you take this option it will generate a return envelope for each user in the household at £1 each. Each person registered will still have a unique username.  For instance if a husband and wife at the same address want to register separately it will cost you 2x £1 for 2 return envelopes, so by registering all dogs on one account and just changing handler when you enter the dogs  it will save you money and running orders for both handlers will arrive in the same envelope

Please note the £1 postage fee applies to the Jersey European Agility Festival only

 

How do I add dogs to my registration?

Login to your account, click on the green add dogs button at the bottom of your home page by "My dogs"

 

How do I remove dogs from my registration?

Login to your account, click on the red cross next to the dogs name at the bottom of your home page by "My dogs". This will archive the dogs details

 

How do I cancel an entry for a particular class?

By clicking on the red cross against the class in your upcoming entries on your account page.

 

How do I obtain a refund for a cancelled entry or amended entry (that necessitates a refund) prior to the closing date of the show?

If you wish to alter (requiring a refund) or cancel your entry prior to the closing date of the show a refund may be obtained by emailing admin@jersey.swap-live.com Alternatively you may leave the money in your account which may be put towards future entries. When you log, in your current balance will be shown. Please note any bank deposits you make to your account may take a day or so to appear on the SWAP account.

 

Can I obtain a refund after the closing date?

After the closing date of the show no refunds of any administration or postal charges will be made and requests for refunds of entry fees should be  made direct to the organising society.

 

How do I alter the grade of a dog I have registered?

Email SWAP admin by using the contact button on the home page giving us your dogs details and the changes required and we will alter the grade for you.

 

How do I alter the grade of a dog I have registered?

Email SWAP admin by using the contact button on the home page giving us your dogs details and the changes required and we will alter the grade for you.

 

How do I change the grade of a dog after entries have closed but before the qualifying date?

Email SWAP admin by using the contact button on the home page.

 

Do I have to enclose a stamped addressed envelope for SWAP to return my running orders etc?

No

 

Does it cost me anything to use SWAP to enter shows?

For each registered user entry per show (irrespective of the number of dogs entered) an administration fee of £0.75 with be made in addition to a charge for return postage of ring cards etc. which is currently £1.00 (No self addressed envelopes need to be submitted)

Please note the £1 postage fee applies to the Jersey European Agility Festival only

 

What happens if a show is cancelled?

Refunds will be made in line with and at the sole discretion of the organising society.
Please email us if you wish to claim any refund due, and these will be credited directly to your account when the society has authorised the refund and calculated the amount due.

 

I am having difficulties registering or adding dogs to my account?

Please use the contact button at the top of the web page.

 

How long will it take for my account to show money I have paid in?

It may take up to 3 days, perhaps longer if we are away at a show, and do not have access to the internet.

 

What are the benefits of using SWAP?

There are many advantages to using our service which is quicker and more convenient than sending paper entries in.
Once you have registered your dogs details you do not need to re enter them, entering shows is then just clicking buttons so no more endless filling in of forms and no more searching for your dogs registration details
No more searching for schedules.
No more wondering "Have they received my entry?"
No more searching for classes your dog is eligible for, the system will tell you, if you want to enter your dog in a class just click on the button.
No more sending self addressed envelopes.

 

If you experience any problems using SWAP please use the contact button at the top of the home page or contact the Administrator on  +44 1208 831934